We strive to ensure that all products delivered are in good condition. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of receiving your order.
To be eligible for a refund or exchange:
We do not accept refunds for:
WHY HAVE I BEEN REFUNDED FOR AN ITEM INSTEAD OF IT BEING EXCHANGED?
In the event you change your mind, you can return an online item for a full refund only. We cannot exchange goods purchased online.
WHEN WILL I RECEIVE A REFUND?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 2 weeks for the money to get back to your payment method, as this depends on the banks' processes.
WHY IT TAKES UP TO 2 WEEKS?
We understand your concern. Once the refund has been successfully processed on our end, the remaining process is handled by the payment provider and the customer’s bank. As the refund is subject to their processing timelines, we are unable to expedite it. We appreciate your patience and understanding while the refund is being completed.
At certain times of the year, the process time will be longer, like around Christmas and public holidays. Approved refunds will be processed within 7–14 working days.
For any refund inquiries, please contact us at: viknetwork@gmail.com / 017- 275 6599
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